Voice mail abuse is when it is set up and goes on and on with questions or directions, press 1 for this, you press 1, press 1 for this and 2 for that and 3 for something else. You press 3, press 1 for another option, and 2 for another, and so on and so on. You get my point.
Well when all you want to do is to talk to a human, this is really a form of verbal abuse. Voice mail fills a need, but not to the extent some companies take it. Management may think it is being helpful, but in reality, when you start cursing a computer driven voice, you know they've gone to far and the expense they save may not make up for the business and ill will they create. But this voice mail excess has led to a startling new marketing idea, humans answering the phone! It is amazing how the old can become the "new."
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