Good management wants feedback from customers, and vendors but especially from their employees and not just with good news. When something isn’t working, especially in marketing activities, you want to know it ASAP.
When the reaction is known to be retribution instead of appreciation how often do you think you will be told of a small problem before it blows up into a big mess? Get smart and create the right environment …. or get out and let someone with brains and character step in.
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